--- title: General FAQ | Support description: Frequently Asked Questions. --- [Skip to content](https://support.siera.ai/kb/general-faq#main-content) English Show submenu for translations [Submit Support Request](https://support.siera.ai/kb/kb-tickets/new) ![Logo Only White w Color (.png med).png\]](https://support.siera.ai/hs-fs/hubfs/Logo%20Only%20White%20w%20%20Color%20(.png%20med).png?height=40&name=Logo%20Only%20White%20w%20%20Color%20(.png%20med).png) - [Default HubSpot Blog](https://siera-4241209.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://siera-4241209.hs-sites.com/blog) - English Show submenu for translations - [Submit Support Request](https://support.siera.ai/kb/kb-tickets/new) - Go back to SIERA.AI website Go back to SIERA.AI website How can we help you? - There are no suggestions because the search field is empty. 1. [Support](https://support.siera.ai/kb) 2. [General FAQ](https://support.siera.ai/kb/general-faq) # General FAQ Frequently Asked Questions. - [What is the difference between S2 and S3 SIERA.AI system?](https://support.siera.ai/kb/what-is-the-difference-between-s2-and-s3-siera.ai-system) - [Where is SIERA.AI located?](https://support.siera.ai/kb/where-is-siera-located) - [How do I contact SIERA.AI Customer Support?](https://support.siera.ai/kb/how-to-contact-siera.ai-customer-support) - [How does the collapsible navigation menu work on the dashboard?](https://support.siera.ai/kb/how-does-the-collapsible-menu-works) - [What facilities have you installed SIERA.AI products in?](https://support.siera.ai/kb/what-facilities-have-you-installed-siera.ai-in) ## IT - [What is the typical network bandwidth utilization for the Siera Safety System?](https://support.siera.ai/kb/what-is-the-typical-network-bandwidth-utilization-for-the-siera-safety-system) - [How are software updates taken care of?](https://support.siera.ai/kb/how-are-software-updates-taken-care-of) - [What WiFi networks does SIERA.AI support for its products?](https://support.siera.ai/kb/what-is-your-wifi-architecture) - [Is the SIERA.AI Safety System S3 dependent upon a WiFi signal to operate? If the WiFi goes down, how does that affect the system?](https://support.siera.ai/kb/is-the-safety-system-dependent-upon-a-wifi-signal-to-operate-if-the-wifi-goes-down-how-does-that-affect-the-system) - [I cannot login or use the SIERA.AI dashboard](https://support.siera.ai/kb/siera.ai-dashboard-is-not-working-for-me) - [What cybersecurity policies does SIERA.AI have in place?](https://support.siera.ai/kb/what-are-the-current-implementation-in-terms-of-security) - [What are the cellular specifications for SIERA.AI products?](https://support.siera.ai/kb/what-are-the-cellular-specifications-for-siera.ai-products) - [Can I track a stolen device on GPS?](https://support.siera.ai/kb/what) See less ▼ ## Installation and Setup - [How to provision the tablet after a remote factory reset by SIERA.AI](https://support.siera.ai/kb/how-to-provision-the-tablet-after-factory-reset) - [Is there a limit to facility size for SIERA.AI devices?](https://support.siera.ai/kb/is-there-a-limit-to-facility-size-for-siera-devices) - [Can I access other (non-SIERA.AI) applications on SIERA.AI tablets?](https://support.siera.ai/kb/can-i-go-out-of-the-knox-mode-from-the-siera.ai-tablets) - [Does SIERA.AI provide its own technicians for installation?](https://support.siera.ai/kb/does-siera-provide-its-own-technicians-for-installation) - [How do I register my company account on the Dashboard?](https://support.siera.ai/kb/how-do-i-register-my-company-account-on-the-dashboard) - [How do I install SIERA.AI products?](https://support.siera.ai/kb/how-to-install-siera.ai-products) - [FAQs for Installation and Implementation of S3 and S2 devices.](https://support.siera.ai/kb/queries-on-installation-and-implementation-of-s3-and-s2-devices) - [Do I Need Manufacturer Approval to Install Telematics/Access Control](https://support.siera.ai/kb/manufacturer-approval-to-install-telematics-access-control) See less ▼ ## Training - [Dashboard Overview](https://support.siera.ai/kb/dashboard-training-video) - [How to attend SIERA.AI Dashboard Webinar](https://support.siera.ai/kb/how-to-attend-siera.ai-dashboard-webinar) - [How do I get my forklift operator certificate?](https://support.siera.ai/kb/how-do-i-get-my-certificate) - [Can SIERA.AI train our employees to install devices?](https://support.siera.ai/kb/can-siera-train-our-employees-to-install-siera-devices) - [Does SIERA.AI provide enterprise software training?](https://support.siera.ai/kb/does-siera-provide-enterprise-training-and-setup) ## Data Deletion and Retention - [What is the Data Retention Period for the data on cloud?](https://support.siera.ai/kb/what-is-the-data-retention-period-for-the-data-on-cloud) - [General FAQ](https://support.siera.ai/kb/general-faq#main-content) - [IT](https://support.siera.ai/kb/general-faq#it) - [Installation and Setup](https://support.siera.ai/kb/general-faq#installation-and-setup) - [Training](https://support.siera.ai/kb/general-faq#training) - [Data Deletion and Retention](https://support.siera.ai/kb/general-faq#data-deletion-and-retention) - [IoT Devices](https://support.siera.ai/kb/iot-devices#main-content) - [SIERA.AI S3](https://support.siera.ai/kb/iot-devices#siera-ai-s3) - [SIERA.AI S2](https://support.siera.ai/kb/iot-devices#siera-ai-s2) - [Management](https://support.siera.ai/kb/management#main-content) - [Asset Management](https://support.siera.ai/kb/management#asset-management) - [Worksite Management](https://support.siera.ai/kb/management#worksite-management) - [User Management](https://support.siera.ai/kb/management#user-management) - [Alerts Management](https://support.siera.ai/kb/management#alerts-management) - [Archive items](https://support.siera.ai/kb/management#archive-items) - [Checklists](https://support.siera.ai/kb/checklists#main-content) - [Add Checklist](https://support.siera.ai/kb/checklists#add-checklist) - [View Checklists](https://support.siera.ai/kb/checklists#view-checklists) - [Edit Checklists](https://support.siera.ai/kb/checklists#edit-checklists) - [Inspections](https://support.siera.ai/kb/checklists#inspections) - [Manage Checklists](https://support.siera.ai/kb/checklists#manage-checklists) - [Reporting and Analytics](https://support.siera.ai/kb/reporting-and-analytics#main-content) - [Inspection Reports](https://support.siera.ai/kb/reporting-and-analytics#inspection-reports) - [Incident Reports](https://support.siera.ai/kb/reporting-and-analytics#incident-reports) - [Notifications and Alerts](https://support.siera.ai/kb/reporting-and-analytics#notifications-and-alerts) - [reports](https://support.siera.ai/kb/reporting-and-analytics#reports) - [Settings](https://support.siera.ai/kb/settings#main-content) - [Account Profile](https://support.siera.ai/kb/settings#account-profile) - [User Profile](https://support.siera.ai/kb/settings#user-profile) - [System Settings](https://support.siera.ai/kb/settings#system-settings) - [Dashboard UI](https://support.siera.ai/kb/settings#dashboard-ui) - [Pricing](https://support.siera.ai/kb/pricing#main-content) - [Buying Options](https://support.siera.ai/kb/pricing#buying-options) - [Service Regions](https://support.siera.ai/kb/pricing#service-regions) - [Services Fee](https://support.siera.ai/kb/pricing#services-fee) - [Integrations](https://support.siera.ai/kb/integrations#main-content) - [REST APIs](https://support.siera.ai/kb/integrations#rest-apis) - [Custom Integration Services](https://support.siera.ai/kb/integrations#custom-integration-services) - [Partnerships](https://support.siera.ai/kb/partnerships#main-content) - [OEMs](https://support.siera.ai/kb/partnerships#oems) - [Resellers](https://support.siera.ai/kb/partnerships#resellers) - [IT](https://support.siera.ai/kb/it#main-content) - [Cyber Security](https://support.siera.ai/kb/it#cyber-security) - [Asset Diagnostics](https://support.siera.ai/kb/asset-diagnostics#main-content) - [Activity Logs](https://support.siera.ai/kb/asset-diagnostics#activity-logs) - [Default HubSpot Blog](https://siera-4241209.hs-sites.com/blog) [![Chill listening crop-3](https://support.siera.ai/hs-fs/hubfs/Logo/Logo%20Only%20Navy%20w%20%20Color%20(.png).png?width=145&height=24&name=Logo%20Only%20Navy%20w%20%20Color%20(.png).png "Chill listening crop-3")](https://www.siera.ai) Email: support@siera.ai Or Call +1-512-817-0702 Copyright © 2026, SIERA.AI