What cybersecurity policies does SIERA.AI have in place?

This article provides information on the different types of security protocols implemented by Siera.

SIERA.AI has detailed and expertly laid out cyber security policies in place to ensure our customers' data is safe and secure.

If you are an existing or potential customer looking to validate if we meet your organization's cybersecurity standards, please contact sales@siera.ai to request our cyber security disclosure and policy documents.

Here are some commonly asked questions and answers:

  1. Do you have a documented cybersecurity policy?
    1. Yes, please contact sales@siera.ai to request a copy of our policies.
  2. Do you have a privacy policy?
    1. Yes, you may visit our privacy policy page at www.siera.ai/privacy-policy
  3. Does your software have multi-factor authentication?
    1. No, we are rolling out Single Sign On (SSO) and 2FA in 2023.
  4. What type of encryption do you use? What is the version?
    1. We supports TLS1.2 and are in the process of Moving to TLS 1.3
  5. Can you share a schema of the data?
    1. No
  6. Can you do IP restrictions?
    1. No
  7. Can SIERA.AI devices use PEAP or PSK?
    1. Yes SIERA.AI devices can use both PEAP and PSK.
  8. How is Data tagging implemented for critical and non critical data?
    1. Critical Information: PII (User Info), PCI (Payment Info), Plan Info.
    2. Non Critical Information: Portal Access Info amongst the rest.
  9. How is Cross Site Scripting Attach prevented?
    1. We use Virtual DOM to Prevent Against XSS (Cross Site Scripting) Attack.
  10. Where is Denial of Service (DOS) protection managed?
    1. Firewall & Managed DNS at AWS for DOS protection.

11.   Do SIERA.AI devices connect to WPA2-Enterprise Wi-Fi networks ?

           a.  Yes  SIERA.AI supports WPA2-Enterprise Wi-Fi networks.