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General FAQ

General FAQ

Frequently Asked Questions.

How does the collapsible navigation menu work on the dashboard?

What is the difference between S2 and S3 SIERA.AI system?

How do I contact SIERA.AI Customer Support?

Where is SIERA.AI located?

How do I contact support?

What facilities have you installed SIERA.AI products in?

IT

I cannot login or use the SIERA.AI dashboard

What cybersecurity policies does SIERA.AI have in place?

What are the cellular specifications for SIERA.AI products?

Can I track a stolen device on GPS?

What is the typical network bandwidth utilization for the Siera Safety System?

How are software updates taken care of?

Can you install an on-premise server instead of doing a public cloud deployment?

What WiFi networks does SIERA.AI support for its products?

Is the SIERA.AI Safety System S3 dependent upon a WiFi signal to operate? If the WiFi goes down, how does that affect the system?

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Installation and Setup

Can I access other (non-SIERA.AI) applications on SIERA.AI tablets?

How do I register my company account on the Dashboard?

How do I install SIERA.AI products?

FAQs for Installation and Implementation of S3 and S2 devices.

Do I Need Manufacturer Approval to Install Telematics/Access Control

Is there a limit to facility size for SIERA.AI devices?

Does SIERA.AI provide its own technicians for installation?

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Training

How do I get my forklift operator certificate?

Dashboard Training Video

Can SIERA.AI train our employees to install devices?

Does SIERA.AI provide enterprise software training?

Data Deletion and Retention

What is the Data Retention Period for the data on cloud?