Support

Back to home

Support

General FAQ

General FAQ

Frequently Asked Questions.

How does the collapsible navigation menu work on the dashboard?

How do I contact SIERA.AI Customer Support?

What is the difference between S2 and S3 SIERA.AI system?

Where is SIERA.AI located?

What facilities have you installed SIERA.AI products in?

IT

Can I track a stolen device on GPS?

What are the cellular specifications for SIERA.AI products?

What cybersecurity policies does SIERA.AI have in place?

I cannot login or use the SIERA.AI dashboard

What is the typical network bandwidth utilization for the Siera Safety System?

How are software updates taken care of?

What WiFi networks does SIERA.AI support for its products?

Is the SIERA.AI Safety System S3 dependent upon a WiFi signal to operate? If the WiFi goes down, how does that affect the system?

See more

Installation and Setup

Do I Need Manufacturer Approval to Install Telematics/Access Control

FAQs for Installation and Implementation of S3 and S2 devices.

How do I install SIERA.AI products?

How do I register my company account on the Dashboard?

Can I access other (non-SIERA.AI) applications on SIERA.AI tablets?

How to provision the tablet after a remote factory reset by SIERA.AI

Is there a limit to facility size for SIERA.AI devices?

Does SIERA.AI provide its own technicians for installation?

See more

Training

Does SIERA.AI provide enterprise software training?

Can SIERA.AI train our employees to install devices?

How do I get my forklift operator certificate?

Dashboard Overview

How to attend SIERA.AI Dashboard Webinar

See more

Data Deletion and Retention

What is the Data Retention Period for the data on cloud?